Terms and conditions

By confirming your acceptance of these terms and conditions, you agree that these terms and conditions will bind both you and us. If you do not agree to these terms, please do not proceed with registration. We recommend that you save a copy of these terms for future reference.

  1. Who we are

    • “Limber” is the trading name of Limber Sport Limited. We are a private limited company registered in England and Wales under company number 15759406 and have our registered office at 3rd Floor, 86-90 Paul Street, London, EC2A4NE. To contact us, please email info@limbersport.com

    • Limber owns, operates and manages the Limber Platforms (the “Platform”), Android and iOS mobile applications (the “App”), You can find out more information about the App on www.limbersport.com (the “Website”).

  2. Definitions and interpretations

    • In these terms, including the introduction, the following definitions will apply unless the context otherwise requires:

      • Activity

        any activity you perform whilst actively participating in an Event, such as taking part in a session, playing a game or participating in a competition;

      • App

        the iOS and Android “Limber” mobile application which enables you to connect with other users and with Partners;

      • App User

        individuals who use the App (or Website) for personal, non-commercial purposes;

      • Booking

        a booking you place via the App or Website in connection with an Event operated by one of our Partners;

      • Club

        a sports club, facility provider or similar entity which utilises Limber pursuant to the terms and conditions for clubs;

      • Coach

        an individual coach who utilises Limber pursuant to the terms and conditions for coaches;

      • Event

        a session, game, competition, venue-only booking or other event which you can arrange via the App or Website, either by making arrangements with another App User or by placing a Booking with a Partner;

      • Event and Competition Organiser

        an event or competition organiser which utilises Limber pursuant to the terms and conditions for event and competition organisers;

      • Loyalty Card

        the loyalty card which Limber offers to App Users, entitling you to exclusive promotions and discounts;

      • Retailer

        a brand or retailer which offers you the opportunity to purchase products, services or vouchers through the Sports Marketplace or to opt-in to special offers through our Loyalty Card;

      • Partner

        any of the partners which Limber offers you the opportunity to connect with, including Coaches, Clubs, Events and Competition Organisers and Retailers;

      • Limber

        the global local sports club accessible via the App or Website;

      • Sports Marketplace

        the marketplace where you can purchase products, services and vouchers from Retailers; and

      • Website

        our website located at www.limbersport.com which enables you to access a limited range of the Limber functionality.

  3. Your account

    • These terms and conditions apply to users who wish to register with Limber for personal, non-commercial use. If you are looking to register as a Partner you will need to follow a different registration process and agree to separate terms.

    • If you register a personal account now but subsequently want to register as a Partner, you will need to complete a separate registration process and you will be given a separate Partner account.

    • You may register for an App User account provided that you:

      • understand and accept these terms and conditions;
      • are legally capable of entering into binding contracts; and
      • are at least 13 years old.

    • By creating an account, you agree to:

      • provide true, accurate, current and complete information about yourself as prompted by our registration form; and
      • maintain and promptly update the information we hold about you to keep it true, accurate, current and complete.

    • We reserve the right to refuse any application to join Limber if we reasonably believe that:

      • you do not meet the criteria set out in paragraph 2.3;
      • you would not be able to comply with these terms; or
      • any of the information you have provided is untrue, inaccurate, non-current or incomplete.

    • Your account is personal to you and you must not allow any other person to access it.

    • You remain responsible for the use of your account and ensuring that your username and password is kept confidential and you must not disclose them to any other person. You are responsible if anyone accesses Limber using your username and password.

    • If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at info@limbersport.com

    • We have the right to disable your account at any time if in our reasonable opinion you have failed to comply with our terms.

    • We’re excited to let people know about Limber, and we encourage you to let other people know about us, including your friends and family and any coaches, clubs or businesses you are associated with. However, you must take care not to suggest any association between you and Limber beyond you being a member of Limber.

  4. Your use of limber

    • Your account gives you access to Limber, where you will be able to access all of the functionality which is available from time to time, such as the ability to connect with other App Users, Coaches and Clubs, book sessions with Coaches, register and pay for events and competitions and purchase and redeem promotions through the loyalty card and marketplace. The functionality of Limber is constantly evolving, so please access the App or Website or contact us for further information about the current features.

    • To gain access to the full Limber functionality you will need to download and install our App on a compatible device. Some functionality may also be available through the Website, but this will be more limited than the functionality available by using the App.

    • We do not guarantee that Limber, or any part of it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Limber for business and operational reasons. However, we will use reasonable endeavours to give you reasonable notice of any major changes, suspension or withdrawal of Limber.

    • You must use Limber in good faith and in accordance with all applicable law. You are fully responsible for any content you post on Limber and any interactions you have with other App Users and Partners.

    • Limber offers you the ability to review and rate Coaches, Clubs and Events that you book through Limber. Any reviews and ratings you submit may be made available for other App Users and our Partners to view via Limber. All reviews and ratings must represent your honest and fair evaluation of a genuine experience.

    • We reserve the right to review, and where appropriate remove, any reviews or ratings posted by our App Users. However, we accept no responsibility for doing so or for verifying the accuracy of any ratings or reviews posted. You should therefore treat any reviews or ratings submitted by our App Users with the degree of caution that is appropriate for unverified online reviews.

    • We may from time to time publish policies and guidance regarding the proper and effective use of Limber:

      • policies contain mandatory rules that are binding on you, as if the text of the policy was set out in these terms and conditions, and you must comply with the requirements of any policy; and
      • guidance is provided to help you get the most out of Limber and is prepared with reasonable care and skill and provided in good faith.

    • You are responsible for configuring your device to access Limber. You should use your own virus protection software.

    • You must not misuse the App or Website by introducing viruses, trojans, worms, logic bombs or other material that is malicious or harmful. You must not attempt to gain unauthorised access to Limber or act in any way which would be a criminal offence under the Computer Misuse Act 1990.

  5. Connecting with other app users

    • Limber is designed to make it easy for you to find other like-minded individuals to arrange Events with. You can form groups and arrange Events with other App Users by following the instructions within the App.

    • As an App User, you are not entitled to provide paid services through Limber or hold yourself out as being a professional provider of coaching or similar services. You must not in any circumstances make arrangements with any other App User who you have met through our service to provide a paid coaching or similar service to that individual or otherwise to act as a professional or expert coach for that App User.

    • The prohibition set out in paragraph 4.2 applies to any communication you have with that App User, whether through our App or outside the App (including to any contact you have with that App User in person), and extends to payments-in-kind (for example requesting that the App User provides services to you in return for you providing services to them).

    • When you choose to arrange an Event with another App User, you acknowledge that person may not be a professional provider of coaching services and is not offering you a paid service. Where a person is offering paid services through Limber as a Partner, this will always be made clear.

    • It is your responsibility to ensure that any Event involving you and other App Users is carried out in a safe, sensible and lawful manner. If the Event is in a public location, please show respect for any other users of that location and obey any signs or warning notices which are displayed.

  6. Bookings

    • Limber offers you the opportunity to interact with Partners in various ways, including making Bookings for Events.

    • Where you request to make a Booking, we will communicate this Booking request to the relevant Partner, and the Partner will let us know if it can accept your Booking.

    • By making a Booking request to us, you irrevocably authorise us to communicate that request to the Partner, and you acknowledge that the Partner’s acceptance of the Booking may form a legally binding agreement between you and the Partner.

    • Your Booking will be governed by the Partner’s terms and conditions, including any applicable policies about changing or cancelling your Booking. These terms and conditions will be displayed when you place your Booking and you should read them carefully before confirming your Booking.

    • For your protection, we strongly recommend that you place all Bookings for Events through Limber rather than seeking to make arrangements with the relevant Partner directly.

  7. Sports marketplace

    • As an App User, you may browse the products, services and vouchers which are being offered through our Sports Marketplace and purchase any item which is of interest to you.

    • By choosing to purchase an item listed on the Sports Marketplace you are accepting the Retailer’s offer to sell that item and agreeing to enter into a legally binding contract with the Retailer to purchase the item at the advertised price.

    • You must read the description of any item carefully before committing to purchase and only make a purchase where you are comfortable that the item meets your expectations and requirements.

    • Your Booking will be governed by the Retailer’s terms and conditions, including any applicable policies about cancellations or returns. These terms and conditions will be displayed as part of the purchase process and you should read them carefully before confirming your purchase.

    • Purchases must only be made through Limber for personal use. You must not make any purchase for business or trade use (including for re-sale).

  8. Loyalty card

    • As a thank you for being a part of Limber, we are delighted to offer you access to our Loyalty Card, offering you exclusive promotions and discounts. Your Loyalty Card can be accessed via the App.

    • As the promotions and discounts are offered by Retailers, the availability of these will vary from time to time. If you cannot find a particular promotion or discount you are interested in, please check back soon for new promotions and discounts.

    • All promotions and discounts are subject to terms and conditions, which you should read carefully before seeking to redeem them. Retailers reserve the right to withdraw promotions and discounts at any time and may refuse to allow a promotion or discount to be redeemed in their absolute discretion.

    • Your Loyalty Card and the promotions and discounts offered through it have no financial value and may not be exchanged for cash or any benefit other than that expressly shown in the App.

  9. Fees and Payment

    • There is no charge to register for Limber, download the App or use our service for personal use.

    • When you interact with a Partner, for example making a Booking, paying for a sports coach or an event or making a purchase through the Sports Marketplace, you may be required to make payment to that Partner.

    • Any payments you make in relation to our services will not at any point be handled directly by Limber. All payments are handled through our payments partner, Stripe, and your ability to make payments to Partners is subject to your acceptance of Stripe’s terms and conditions.

    • If you have any issue with a payment, including any refund request, you should contact the relevant Partner (or Stripe) directly.

    • For your protection, you should not in any circumstances make payments to Partners through any method other than the Stripe service.

    • You represent and warrant that you are authorised to use the payment details associated with your Limber Account. You authorize us (and our designated third-party payment processors) to charge your designated payment method for the total amount of any fees you owe to Limber, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable to us, your payment may be suspended or cancelled.

    • Users who allow any of their subscriptions purchased through Limber to lapse will have their account terminated. If we terminate, suspend, or remove your account in connection with violation of this Agreement, we are not obligated to refund any organizer subscription fees paid to Limber. In addition, if you paid your organiser fees through the Limber App for iOS, your payment is subject to the Apple Media Services Terms and Conditions, and you will need to submit your request for a refund to Apple.

    • Automatic Subscription Renewals. Fees for certain aspects of Sportside may be billed on either a recurring basis or on a one-time basis. If billed on a recurring basis, the fees are payable in advance of the applicable period specified via the Platform with no refunds. We will automatically bill you for each renewal period until cancellation.

    • We may offer free trials of subscriptions and other products on our Platform. We will inform you of the length of the free trial, your renewal period, and the date and amount of your first payment. After your free trial ends, your paid subscription will begin and we will automatically bill you for each renewal period until cancellation. You can cancel automatic subscription renewals at any time. Furthermore, you are entitled to cancel with a full refund within 14 days after signing up to any of our Services by emailing us at info@limbersport.com. Please note that the 14-day period begins when the free trial starts.

  10. Safety

    • As with any online service, you should make all reasonable enquiries and exercise all appropriate caution before meeting anyone you connect with through Limber or attending at an Event. This includes taking reasonable precautions to protect your own personal safety, such as letting someone know where you are, what you are doing and what time you are expected to return.

    • You should also consider your own health and fitness before taking part in any Activity. Any physical activity carries risks, particularly if you have pre-existing health problems, are inexperienced or over-exert yourself. If you have any concerns about your health and fitness you should consult a medical professional before you arrange to participate in an Activity.

    • Where participating in an Activity, you should ensure that you are wearing suitable clothing and have suitable equipment, taking into account all applicable circumstances such as the weather, location at which the Activity is taking place and intended length and intensity of the Activity. If you have any concerns at any time during the Activity, you should stop immediately and, if appropriate, seek advice from a medical professional before arranging another Activity.

    • If you have arranged an Activity with a Partner, you should:

      • let the Partner know of any medical conditions or other health concerns or issues that may affect your participation in the Activity prior to commencing the Activity; and
      • follow all instructions and guidance given by the Partner and its representatives.

    • We may from time to time offer guidance, tips, comment or similar on sport, exercise and related topics. However, any guidance that we give is intended solely for general reference and should not be relied upon as being appropriate for your specific situation.

  11. Our liability

    • The only service that we that we are providing to you is an online platform to facilitate connections between you, other App Users and our Partners. We do not ourselves offer or provide:

      • the Events or other similar services;
      • any items offered for sale through the Sports Marketplace; or
      • any promotions or discounts which you can redeem through the Loyalty Card.

    • Our Partners are directly responsible to you for any products, services, vouchers, promotions or discounts that they provide to you through Limber, and you must raise any issue you experience with any of these offerings directly with the relevant Partner.

    • You agree that you will not seek to bring any claim against us in respect of the actions or omissions of any other App User or Partner, including the failure of a Partner to fulfil a Booking, anything which may happen during an Event, any issues with items purchased through the Sports Marketplace or any promotions or discounts which you seek to redeem through the Loyalty Card.

    • We use the term “Partners” to mean individuals and entities which we have permitted to offer products, services, vouchers, promotions and discounts through Limber. We are not carrying out business in partnership with these Partners within the meaning of the Partnership Act 1890 and do not have joint and several liability with them.

    • Although we reserve the right to remove Partners who break our rules, the inclusion of a Partner on Limber does not mean that we have carried out any checks on them or endorse or recommend them in any way unless we specifically state otherwise.

    • Where we do give an explicit indication that we have carried out checks on a Partner (for example a tick mark to show that a Coach has undergone CCJ / DBS checks), this represents that we have checked the relevant paperwork and it appears to be current, genuine and valid.

    • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable (Losses), arising under or in connection with:

      • your failure to comply with these terms or otherwise using Limber (including the App or Website) in a manner or for a purpose other than for which it was intended;
      • the unavailability of Limber (including the App or Website); or
      • any events outside our reasonable control.

    • Where we are liable for Losses then, except in the circumstances described in paragraph 10.9, our liability for Losses will not exceed £1,000.

    • Nothing in this paragraph 10 excludes or limits in any way our liability to you in circumstances where it is unlawful to do so, for example for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation, nor does it in any way restrict any legal rights granted to you by applicable consumer law.

  12. Privacy

    We are committed to protecting your privacy. More information about how we handle your personal data is available in our privacy notice.

  13. Disputes

    Disputes with other App Users
    • You should avoid becoming involved in disputes with other App Users. If any issue does arise between you and another App User, we suggest that you end communication with that App User.
    • It is important to be aware that any arrangements that you make with other App Users are not legally binding and you would therefore not usually have a legal remedy if that App User failed to comply with the arrangements you made, for example by failing to attend at the agreed location. However, if you do become involved in a legal dispute with another App User, or consider that you have some form of legal claim against that App User, we strongly advise that you take independent legal advice. Any dispute with another App User will be a private matter between you and the App User and we cannot usually become involved.
    • However, if the conduct of another App User leads you to believe that the App User has breached these terms and conditions or otherwise causes you a concern that you believe we may wish to be aware of, please report your concern to us through the App. We will consider in each case what action it is appropriate to take, if any, as a result of the concern you have raised.
    Disputes with Partners
    • If any dispute arises between you and a Partner, you should attempt to resolve this dispute amicably directly with the Partner.
    • We hope that disputes between Partners and App Users will be rare, and that where a dispute does arise this will be capable of amicable resolution. For example, the Stripe service enables Partners to make full or partial refunds to you in appropriate circumstances.
    • If you have any concerns about the conduct of a Partner and you are unable to resolve these concerns directly with the Partner you should report your concern to us. We will consider in each case what action, if any, is appropriate to take as a result.
    • Please be aware that we cannot usually become involved in and cannot resolve any dispute between you and a Partner. If notwithstanding this we do become involved in a dispute because:
      • we are required to do so by a court order or other legal obligation; or
      • we feel it appropriate to do so to protect our interests or Limber's reputation, you will be required (jointly with the Partner) to reimburse us for any costs and expenses (including legal fees) we incur as a result of our involvement.
    Disputes with us
    • We hope that you will be satisfied with the service that we provide to you. If you do have any issues with Limber or the Web Platform please let us know and we will do our best to resolve them.
    • If we are unable to resolve a dispute with you within a reasonable period of time then either you or we may have recourse to the courts as described in paragraph 13.8.

  14. General

    • We may revise these terms and conditions from time to time on not less than 30 days’ written notice to you. We will make any revised terms and conditions available to view via the App and Website. If the changes are unacceptable to you then you should close your account before they take effect. Otherwise your continued use of Limber will be considered your acceptance of the revised terms.

    • We and you agree that neither of us will have any remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

    • The failure or delay of us or you to enforce or to exercise, at any time or for any period of time, any term of or any right, power or privilege arising pursuant to these terms does not constitute and will not be construed as a waiver of that term or right, remedy, power or privilege and will in no way affect our or your right later to enforce or exercise it, nor will any single or partial exercise of any right, remedy, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege.

    • The invalidity or unenforceability of any provision of or any part of a provision of or any right arising pursuant to these terms will not in any way affect the remaining provisions or rights, which will be construed as if such invalid or unenforceable part did not exist.

    • Your account is specific to you and neither your account nor any of your rights or obligations under these terms may be assigned, transferred, sub-contracted or otherwise parted with without our prior written consent.

    • Nothing in these terms is intended to, or will be deemed to, establish any partnership or joint venture between either of us or you, constitute either of us or you the agent of another, or authorise us or you to make or enter into any commitments for or on behalf of the other.

    • Nothing in these terms will confer any rights upon any person who is not a party to it, whether under the Contracts (Rights of Third Parties) Act 1999, or otherwise.

    • These terms (including any associated non-contractual disputes or claims) are governed by English law and we and you each hereby accept the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with this agreement.