Privacy Notice

WHO WE ARE

“Limber” is the trading name of Limber Sport Limited. Limber is a website, platform and mobile application, operated by Limber Sport Limited. We are a private limited company registered in England and Wales under company number 15759406 and have our registered office at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

Limber owns, operates and manages the Limber Platforms (the “Platform”), Android and iOS mobile applications (the “App”). You can find out more information about the App on www.limbersport.com/ (the “Website”).

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect when you:

• register as a user of Limber and use Limber through the app or website;
• use the Limber app or web portal as or on behalf of a partner, for example as a coach or on behalf of a club or events and competition organiser;
• communicate with us about any matter or enquiry; or
• browse our website as an unregistered visitor.

Personal Information

When you interact with us, particularly when you use the app or website, you may provide us with personal information about you, including:

information which you provide to us, including:
• your name, date of birth, age and sex,
• your mobile number and email address,
• the university/ school/ educational establishment you attended and the dates attended,
• the company, club or organisation you work for or are involved with,
• the sports you are interested in,
• any photographs that you post through the app,
• the content of any messages that you send via the app or website,
• if you are a coach, details of your CCJs/DBS checks, qualifications and federation memberships,
information which we collect from your device, including:
• the type of device you are using and the way in which it is configured,
• the IP address of your device,
• where you use your fingerprint or other biometrics to log into the app, a token indicating successful validation of your identity,
• your location (including by using the GPS facility on your device to identify this, where available), and
• your activity when using the app and website, including events you sign up for, purchases you make and promotions and discounts you redeem,
information that we collect from other app users and our partners, including:
• the content of reviews submitted by users,
• the content of any messages that other users send to you via the app or website, or which are sent by other users which refer to you,
• where a partner chooses to enrol its membership to Limber, any information about you which that partner provides to us as part of that enrollment process, and
• if you are a representative of or otherwise involved with any of our partners, any personal information about you that the partner provides in connection with its use of Limber, for example identifying you on its profile or referring to you in updates.

Depending on the nature of our interactions with you, there may be certain essential personal information that we have to collect from you so that you can use Limber, so that we can communicate with you or so that you can browse our website (as appropriate). This will vary depending on the relationship we have with you.

We may also ask you for additional personal information which it is optional for you to provide but which will allow us to improve the service that we provide to you. For example, you may provide us with additional contact details to make it easier for us to get in touch with you, additional profile information to better present yourself to other users and partners or additional information about your circumstances and preferences to enable us to better tailor our services to you.

We will always aim to make it clear which personal information it is necessary for you to provide and which personal information is optional. However, if you are unsure as to whether you are required to provide any particular piece of personal information please ask.

Uses made of the information

We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018.

Specifically, we may use your personal information as follows:

if you are using Limber for personal use or as a coach, to perform our obligations under our user agreement with you, including:
• providing the Limber service to you, and
• maintaining your user account with us,
where you have expressly consented to us doing so, including:
• displaying your profile on Limber for other users and partners to view;
• where you request to place a booking for an event, providing your details to the relevant partner to enable that partner to consider your booking request and, if accepted, fulfil that booking;
• where you request to follow or join a club, providing your details to the relevant club so that it can keep track of its followers and process any membership application;
• where you choose to sign up with our payment processor, providing any necessary information to the payment processor to enable it to process your registration and any payment that you wish to make or receive,
• where you send a message to another user or partner through Limber, communicating that message to the intended recipient,
• where you have requested that we keep you up-to-date with news and updates, providing you with the types of news and updates that you have asked to receive by the types of communication that you have asked us to use;
• where you have chosen to receive marketing communications from our partners through electronic communications such as push notifications or emails, sending you those marketing communications; and
• where you make an enquiry or request any particular information, responding to that enquiry and providing the requested information,
where it is necessary for compliance with legal obligations, including for record keeping and regulatory compliance purposes; and
where we otherwise have a legitimate interest in doing so, including:
• monitoring your use of Limber to ensure that you are complying with any applicable terms and conditions;
• tailoring in-app marketing and marketing displayed on the website to you, to ensure that you receive marketing which is most relevant to you and to enable us to best promote our partner’s products;
• carrying out checks to prevent fraud, to protect us from dishonest activity;
• undertaking surveys or market research to enable us to improve the service we offer, and
• ensuring that the app and our website is presented in the most effective manner for you and your computer and tracking your use of the app and the website through the use of cookies and log files to help us to provide a positive user experience and improve and increase usage of the app and the website.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 11. Please note however that the withdrawal of your consent will not affect any use of your personal information made before you withdrew your consent.

Circumstances in which we may share your personal information

Your personal information may be made available to other users and to partners when:

• you have included it in your profile,
• you sign up for a particular event,
• you follow or join a club,
• you otherwise connect with another user or a partner, including sending messages through Limber; or
• you become involved in a dispute with another user or a partner.

Your personal information may also be shared with:

• providers of outsourced services, such as hosting and IT support or maintenance services (to the extent necessary for the provider to provide those outsourced services to us);
• our payment processor, and
• the prospective seller or buyer of any business or assets in the event that we sell or buy any business or assets.

We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

We may share anonymised and aggregated information about our customers to third parties, such as advertisers, to allow them to select and send relevant adverts to our customers. We may also use such anonymised aggregate information to help advertisers reach the kind of audience they want to target.

Transferring your personal information internationally

In certain cases the sharing of your personal information to a third party as described above may involve your personal information being transferred outside of the United Kingdom. This may be to:

• a country in the European Economic Area or that is otherwise considered to have data protection rules that are equivalent to those in the United Kingdom; or
• a country which is not considered to have the same standards of protection for personal data as those in the United Kingdom, in which case we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal information, including where appropriate putting in place contractual terms approved by the relevant regulatory authorities.

Retention, updating and removal of your personal information

Where you provide us with personal information we may retain this information for future use, including:

• to facilitate your use of Limber;
• for record keeping purposes, such as keeping a record of your activity through Limber;
• exercising our rights in connection with our agreement with you;
• in the investigation of any complaint or allegation made by another user about you (or by you about another user or partner);
• analysis aimed at improving Limber
• undertaking surveys or market research regarding your experience of dealing with us;
• providing you with news and updates of a type you have asked to receive; and
• monitoring fraud and other illegal or unlawful activity.

The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.

It is important to ensure that the personal information we hold about you is accurate and up-to- date, and you should let us know if anything changes, including if you change your contact details. You can update some of the personal information we hold about you through the app or website. Alternatively, you can contact us using the details in paragraph 11.

If you want to stop receiving any information from us, such as news and updates, please let us know by updating your preferences through the app or website or contacting us using the details in paragraph 11. It may take up to one month to unsubscribe you from marketing.

Your decision to stop receiving information from us or to delete your account may result in the deletion of some of the personal information that we hold about you, but we may still retain personal information we require for other purposes, including where it is required for record keeping purposes.

In certain circumstances you may be entitled to request the erasure of personal information that we hold about you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.

Cookies and Log files

When you browse our website, we may use “cookies” to keep track of your visit and give you a better browsing experience. Please see our cookie policy for more information.

In common with most websites, our website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp. We may use this information to analyse trends, administer the website, track your movement around the website and gather broad demographic information.

Security

The protection of your personal information is very important to us and we have in place various security measures to ensure that your personal information is kept secure. However, you should be aware that the method you use to get in contact with us, such as email or post, may not be entirely secure and your personal information may be susceptible to being intercepted in transit. Equally, your personal information is at risk if a malicious third party gains access to your Limber account or to any other place where your personal information is stored, such as your email account.

You should therefore take all reasonable steps to keep your personal information secure, including choosing a secure password for Limber account and your email account and not disclosing your passwords to anybody else. You should use a unique password for every account.

Enquiries, issues and complaints

You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 11.

In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph 11. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.

If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within one month. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within one month of your request to escalate the matter.

If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/make-a-complaint/ for more information.

Changes to this privacy notice

We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice by contacting us as described in paragraph 11. Should you object to any alteration, please contact us.

Contacting us

If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can email our Data Protection Officer at 3rd Floor, 86-90 Paul Street, London EC2A 4NE or via email at info@limbersport.com.

Further information

We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 11 above.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/your-data-matters/.